Mediation

++ Attitude

The role of the mediator is to help the two parts to take on a + + attitude. This means that they start to respect each other again and accept that the other person can have a different perception of the situation, other needs, just as valid as theirs.

A mediator
Why?

Establish or reestablish the relationship and communication between people and teams

EThe role of the mediator is to encourage the two parties to find a solution that allows them to get out of the mental block as well as the tense situation.

In case it is not possible to have both parties get to an agreement, it will always be better if the separation can take place in a respectful manner, avoiding the cost of a difficult separation (internal tension, emotional and economic costs, negative company image etc.) possibly even going to court.

Interpersonal conflicts and tensions have:

Icono - Conflictos y tensiones interpersonales - Mediación | Lead Your Communication

A human cost:

Demotivation, absenteeism, passive presence.

Icono - Conflictos y tensiones interpersonales - Mediación | Lead Your Communication

An emotional cost:

Wasting time, energy, bad feelings and social climate…

Icono - Conflictos y tensiones interpersonales - Mediación | Lead Your Communication

A productivity cost:

Dropping numbers, affected profitability, court proceedings…

Mediation enables you to:

Icono - La mediación permite - Mediación | Lead Your Communication
Make profitable the cost of hiring people: Better performance, implication and motivation.
Icono - La mediación permite - Mediación | Lead Your Communication
Reevaluate actual working conditions: revive positive energy in your team and motivation for the job, positive leadership.
Icono - La mediación permite - Mediación | Lead Your Communication
Save lay-off related cost, turnover and loss of talent.
Icono - La mediación permite - Mediación | Lead Your Communication
Increase sales figures, profitability and other KPI’s in relation to team contribution.

Multiple possible reactions:

1.

No intervention; do nothing and wait
for the situation to solve itself.
This hardly ever happens and generally because one of the players (and usually the best skilled one) leaves the company.

2.

Resolve the conflict by taking sides,
with the risk of disappointing and frustrating one of the parties, be it an individual or an entire clique. It occurs more frequently and tends to increase conflict or tension.

The role of the Mediator will be to limit the negative consequences of the dispute equitably.

The earlier the Mediator intervenes, the easier it is to avoid long-term damage.

Mediación - ¿Cual es el objetivo de la Mediación? | Lead Your Communication

What is the objective of mediation?

  • Offer the possibility to solve misunderstandings, reestablish communication, revitalize team collaboration
  • Help persons in conflict co-build their own solution to their problem.

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